Refund + Cancellation Policy
At The Story Spark, client satisfaction and ethical service are our top priorities. All transactions processed are conducted in good faith and in accordance with legal and moral standards.
We understand that ghostwriting services are often customized and involve creative collaboration. Therefore, refund and cancellation requests will be reviewed and handled on an individual basis.
Refund Eligibility
A refund or cancellation may be considered under the following circumstances:
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If services have not been delivered within a reasonable timeframe, as defined in the agreement or communication between the client and the writer.
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If the client has made a good faith effort to collaborate and provide necessary input, but the service has not progressed accordingly.
What is NOT Eligible for Refund:
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Work already completed and delivered in accordance with the scope agreed upon.
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Delays caused by lack of communication or missed deadlines on the clientā€™s part.
How to Request a Refund or Cancellation:
To request a refund or cancellation, please contact [email protected] with your full name, date of purchase, and a brief explanation of your concern. We will respond within 5 business days.
Dispute Resolution
We are committed to resolving any concerns in a professional, timely, and ethical manner. If we are unable to resolve a concern to your satisfaction, you may be eligible for a partial refund or service adjustment.
By purchasing services and sending payment, you agree to this Refund and Cancellation Policy.
